Terms and Conditions




By downloading and/or using this app you acknowledge and agree to the following

While the app is free, you will require connectivity to download and to make use of its features. This may therefore result in data charges, for which we cannot be held accountable. We recommend you monitor your data usage.

Although the app provides easy access to specific and summary information and tools, the registered rules of your insurer will always prevail. If we’ve made an error or mistake in any information or any calculation or process and this differs from the insurer’s rules or policies, then the rules will be applied. We will, of course, endeavour to correct any such errors as soon after they are picked up as is practical. This app and our website are services which are provided to you free of charge. You’re not obliged to use either of them. However, if you do decide to make use of either of them, you agree that we and our partners and service providers will not be liable for any compensation for damages or incorrect information arising in any way from your use of our apps or websites.

We require you to register and verify your identity in order to make use of the great features in this app:

· You are only permitted to register with your own policy/membership number.

· We advise you to choose your password carefully and keep it secret and secure.

· We also advise you to keep your phone secured and protected, especially if you make use of the “remember password” feature of the app.

Because we want to improve the services we provide to you, we may gather information about how and when you use our apps and/or websites and their features. This information may include usage data, device data, location data, and information collected through cookies or other tracking technologies.

The following information is requested during registration solely for the purpose of verifying your account:

· Policy/Member Number

· Email Address

· Cellphone Number

We do not collect personal data beyond what is necessary for account verification.

The target age group for this app is 18 and over.


Your data is used solely for account verification purposes with your insurer and is not shared with any other third party. .

Your Personal Data is retained only for as long as is necessary for the purposes set out in this Privacy Policy.


You are not permitted to even attempt to reverse engineer, copy (besides of course for backup of your phone), decompile or use other devious methods to try to access data or systems or software other than through the user functionality provided in the app.

You acknowledge and agree that we may gather information regarding your usage of our apps and systems.

The app is provided free and we may add or remove features and/or access to the app entirely at our own discretion. 2Cana Solutions (www.2cana.com) is the exclusive owner of all HiP (Health Information Platform) software and intellectual property (including HiP mobile apps). This software is licensed by our clients and thereby made available for your use.


We are committed to ensuring that your personal data is secure. We have implemented measures to ensure the safety of our users’ data and to protect against unauthorized access.


We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.


If you have any questions or concerns about this privacy policy, please contact us at: mobile.solutions@2cana.com